This Privacy Policy explains how Urban Velo handles personal data when people use the website, contact the workshop, or request bicycle servicing and repairs. It describes the main categories of data, the purposes of processing, sharing practices, retention, and available rights.
This introduction outlines how the policy is organized and where to find key information.
Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion in appropriate cases, or objection to certain processing. Some requests may be limited where we must keep records for legal, accounting, or operational reasons.
To exercise a privacy right, a person should send a clear request describing the data or activity concerned and provide enough information for us to verify the request. We may ask for additional details before responding if needed to protect confidentiality and prevent misuse.
We retain personal data for the period needed to manage inquiries, complete services, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where practical.
If we make material changes to this policy, we will update the page and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We use personal data to respond to inquiries, schedule and manage bicycle intake, inspect and service bicycles, prepare and confirm quotes, obtain approval for additional work, arrange collection, issue service summaries, process payments, maintain records, and operate and secure the website. We may also use data to communicate about service status, parts availability, and related administrative matters.
We may share personal data with service providers that help operate the website, process communications, support scheduling, store records, or handle payments. These parties may use the data only for the services they provide to us and are expected to protect it appropriately.
We may disclose personal data when required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, users, staff, or property. We may also share information where disclosure is necessary to address fraud, security, or similar concerns.
We may collect identification and contact details, service inquiry information, bicycle intake and inspection details, quote and approval records, payment and collection information, and limited technical data such as device, browser, and log information. Where a user submits a form or books a service, we process the information needed to manage the request, carry out the work, and keep service records.
We receive personal data from service inquiries, contact forms, phone or email communication, workshop drop-ins, bicycle intake discussions, and collection or service summary exchanges. We may also generate internal records from inspection, repair, and scheduling activity, and collect basic technical data when the website is used.
The website may use essential cookies to support page operation, form handling, and security-related functions. It may also use preference cookies to remember basic settings and session cookies to maintain continuity during a visit. If usage measurement tools are enabled, they are used only to understand general site performance.
We use standard cookie controls for essential site functions and, where applicable, for basic usage measurement. Users may block or remove cookies through browser settings, but some features may not work as intended if essential cookies are disabled.
